Monday to Friday 7:30am to 5:00pm 2774 NE Evangeline Thruway 337-233-7647

FAQ

You have questions, we have answers.

The collision repair process isn't easy, but we're here for you. Have a question that isn't answered below? Contact us today.

  • Do I have a choice where I want my vehicle repaired?

    Yes! Louisiana state law allows you to choose where your property is repaired. Insurance companies cannot tell you where you can have your vehicle fixed. We work with all insurance companies and accept all insurance estimates.

  • What warranty do you offer?

    C&R Collision stands behind our work 100%. We offer a lifetime warranty on all of our work as long as you own the vehicle.

  • What are OEM Parts?

    OEM stands for Original Equipment Manufacturer. These are new parts made by the company that manufactured the vehicle.

  • What are Aftermarket Parts?

    Aftermarket parts are new parts that are made to fit the vehicle, but they are made by a third party company and not the original manufacturer. Depending on the vehicle's age, insurance companies may opt for these generic parts in lieu of a name brand OEM for cost-efficiency.

  • What are LKQ Parts?

    LKQ stands for Like, Kind, and Quality. These are used parts, but they are parts made by the original manufacturer. Depending on the vehicle's age, insurance companies may opt for these used parts especially for whole assembles for cost-efficiency.

  • Do I have a choice what parts are used for the repairs of my vehicle?

    Yes, you absolutely have a choice. Here at C&R Collision Repair, we prefer to use OEM parts. They are superior in terms of fit and quality. However, if an insurance company paid for alternative parts instead of OEM parts there are still other avenues. OEM manufacturers have conquest programs that allow them to sell original parts to shops for the same price as an aftermarket one. Every job written with alternative parts that goes through our shop gets submitted to the OEM dealer for price match. While not every part qualifies, most do. If you would like OEM parts only, we are willing to work with you to help you get them.